Dialpad + Jira Service Management
Create Jira Service Management requests when Dialpad call states change
Automate your customer support process with this efficient workflow. Whenever there's a change in call state in Dialpad, a corresponding request will be created in Jira Service Management. This ensures every call update is documented and tracked, enhancing your team's response efficiency and accountability.
Automate your customer support process with this efficient workflow. Whenever there's a change in call state in Dialpad, a corresponding request will be created in Jira Service Management. This ensures every call update is documented and tracked, enhancing your team's response efficiency and accountability.
- When this happens...Call State Changed
Triggers when a call state changes.
- automatically do this!Create Request
Create a new request.
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Call StatesRequired
Try ItApi Docs Info
Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
SiteRequired
ProjectRequired
Try ItSiteRequired
ProjectRequired
Request TypeRequired
SMS directionRequired
Try ItCreate and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
SiteRequired
ProjectRequired
Try ItStop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body