Dialpad + Dovetail

Track Dialpad call state changes by creating notes in Dovetail

Stay organized and up-to-date with this custom workflow between Dialpad and Dovetail. Whenever there's a change in call state within Dialpad, this integration generates a new note in Dovetail instantly. It's an effective way to maintain a chronological record of call activity, helping you streamline communication and ensure no details are overlooked.

Stay organized and up-to-date with this custom workflow between Dialpad and Dovetail. Whenever there's a change in call state within Dialpad, this integration generates a new note in Dovetail instantly. It's an effective way to maintain a chronological record of call activity, helping you streamline communication and ensure no details are overlooked.

  1. When this happens...
    DialpadDialpad
    Call State Changed

    Triggers when a call state changes.

    TriggerInstant
  2. automatically do this!
    DovetailDovetail
    Add Data to Project

    Adds data to an existing project.

    ActionWrite
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Supported triggers and actions

    • SMS directionRequired

    Trigger
    Instant
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  • Dialpad triggers, actions, and search

    Create and Optionally Assign Contact in Dialpad

    This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.

    Action
    Write
    • ChannelRequired

    • TextRequired

    • TimestampRequired

    • Source Title

    • Source URL

    • Custom fields

    Action
    Write
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About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.

Related categories

  • Phone & SMS
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About Dovetail

Dovetail is an AI-first customer insights hub that combines feedback and research to create a single source of truth for customer knowledge.
Learn more

Related categories

  • Project Management