Desku.io + Ecwid by Lightspeed

Create tickets in Desku.io for each new shipping order in Ecwid by Lightspeed

Streamline your eCommerce operations with this workflow. When a new shipping order is placed in Ecwid by Lightspeed, a ticket will be instantly created in Desku.io for better customer service management. This process ensures each order is properly tracked and issues are swiftly addressed. Enhance your business efficiency and the quality of your customer service with this effortless integration.

When this happens...
New Shipping Order
Triggered when a new shipping order is placed (with line item support, without pickup orders).
TriggerPolling
automatically do this!
Create Ticket
This is the create ticket of action when its trigger fires.
ActionWrite

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Supported triggers and actions

New Abandoned Cart
Triggered when a customer leaves an online store without making a purchase.
Trigger
Polling
Try It
- Payment Status
- Fulfillment Status
Trigger
Polling
Try It
- Payment Status
- Fulfillment Status
Trigger
Polling
Try It
- Payment Status
- Fulfillment Status
Trigger
Polling
Try It
- Coupon NameRequired
- Coupon CodeRequired
- Discount
- Discount Type
- Status
- Launch Date
- Expiration Date
- Total Limit
- Uses Limit
- applicationLimit
- Order Count
- repeatCustomerOnly
- catalogLimitProducts
- catalogLimitCategories
Action
Write

- TitleRequired
- PriceRequired
- SKU Number
- Description
- Quantity
- Weight
- Enabled
- Unlimited
- Compare To Price
- Is Shipping Required
- Warning Limit
Action
Write
- Product IDRequired
- Link on your imageRequired
Action
Write

- Keywords
- Order Number
- Vendor Order Number
- Email
- Customer ID
- Payment Status
- Fulfillment Status
- Accept Marketing
- Referer ID
- Product ID
- Coupon Code
- Total From
- Total To
- Created From
- Created To
- Updated From
- Updated To
- Payment Method
- Shipping Method
Action
Search
- Keyword
- Customer's Name
- Customer's EmailRequired
- Group ID
- Minimum number of order a customer placed
- Maximum number of order a customer placed
- Accept Marketing
- Created From
- Created To
- Updated From
- Updated To
- Customer's Password
- Customer group ID
Action
Search or write
Add Customer
Add Customer
Trigger
Instant
Try It
Ticket Agent Change
Triggers when a Ticket Agent Change.
Trigger
Instant
Try It
Ticket Status Chnage
Trigger ticket status change
Trigger
Instant
Try It
Update Customer
Update Customer
Trigger
Instant
Try It
- Ticket NoRequired
- TagsRequired
Action
Write
- Ticket NoRequired
- TitleRequired
- DescriptionRequired
- PriorityRequired
Action
Write

- Customer Email
- Agreed to receive email marketing
Trigger
Polling
Try It
New Paid Order
Triggered when a new paid order is placed (with line item support).
Trigger
Polling
Try It
New Product
Triggers when a new product is created.
Trigger
Polling
Try It
- Customer's EmailRequired
- Customer's Password
- Customer group ID
- Customer's Name
Action
Write
- EmailRequired
- Payment StatusRequired
- Fulfilment StatusRequired
- Product NameRequired
- Product PriceRequired
- Product QuantityRequired
- Product SKU
- Product Weight
- Payment Method
- Total
- Tax
- Order Comments
- Shipping Rate
- Shipping Person Name
- Shipping Method Name
- Shipping Person Company Name
- Shipping Person Street
- Shipping Person City
- Shipping Person Country Code
- Shipping Person Postal Code
- Shipping Person State Code
- Shipping Person Phone
- Billing Person Name
- Billing Person Company Name
- Billing Person Street
- Billing Person City
- Billing Person Country Code
- Billing Person Postal Code
- Billing Person State Code
- Billing Person Phone
- Subtotal
- Payment Module
- customerTaxExempt
- customerTaxId
- customerTaxIdValid
- reversedTaxApplied
- IP Address
- Coupon Discount
- Referer Url
- Volume Discount
- Customer ID
- Hidden
- Membership Based Discount
- Total And Membership Based Discount
- Discount
- Global Referer
- Create Date
- Customer Group
- Tracking Number
- Payment Message
- External Transaction ID
- Affiliate ID
- Private Admin Notes
- Pickup Time
- Accept Marketing
- Disable All Customer Notifications
- External Fulfillment
- External Order ID
Action
Write
- Product IDRequired
- SKU
- Name
- Quantity
- Unlimited
- Price
- Compare To Price
- Weight
- Enabled
- Description
Action
Write
- Keyword
- Name
- Email
- Group ID
- Minimum number of order a customer placed
- Maximum number of order a customer placed
- Accept Marketing
- Created From
- Created To
- Updated From
- Updated To
Action
Search
- Keyword
- SKU
- Product ID
- Enabled
Action
Search
- Keyword
- SKU Number
- Product ID
- Enabled
- TitleRequired
- PriceRequired
- Description
- Quantity
- Weight
- Unlimited
- Compare To Price
- Is Shipping Required
- Warning Limit
Action
Search or write
New Ticket
Triggers when use to generate new ticket in your support center to fire this trigger.
Trigger
Instant
Try It
Ticket Priority Change
Triggers when tickets priority changed.
Trigger
Instant
Try It
Ticket Tag Change
Trigger tickets tag changed
Trigger
Instant
Try It
- Ticket NoRequired
- Ticket followers (agents)Required
Action
Write
- TitleRequired
- DescriptionRequired
- PriorityRequired
- EmailRequired
Action
Write
- Ticket NoRequired
Action
Search

About Desku.io

With Desku.io you can automate your customer support day to day operations and have more time for what matters most — no code required.

Related categories

Customer Support

About Ecwid by Lightspeed

Ecwid by Lightspeed is a cloud online store builder which lets you instantly launch an online store on any website, Facebook page, or multiple sites simultaneously.

Learn more

Related categories

eCommerce

Desku.io + Ecwid by Lightspeed

Create tickets in Desku.io for each new shipping order in Ecwid by Lightspeed

New Abandoned Cart

New Order

New Pickup Order

New Shipping Order

Create Discount Coupon

Create Product

Upload Main Image

Find Order

Find or Create Customer

Add Customer

Ticket Agent Change

Ticket Status Chnage

Update Customer

Add Tags to Ticket

Find or Create Ticket

New Customer

New Paid Order

New Product

Create Customer

Create Order

Update Product

Find Customer

Find Product

Find or Create Product

New Ticket

Ticket Priority Change

Ticket Tag Change

Add Followers to Tickets

Create Ticket

Find Ticket

About Desku.io

Related categories

About Ecwid by Lightspeed

Related categories

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