BoldDesk + Telegram

Create new tickets in BoldDesk and send messages in Telegram

Effortlessly enhance your customer support experience with this convenient workflow. With this set up, when a new ticket is created within BoldDesk, a corresponding message is sent out via the Telegram. Stay up-to-date on support queries and respond to customer needs in a faster, more efficient manner. Seamlessly connect your helpdesk service with your mobile communication for an improved customer service process.

When this happens...
Create Ticket
Triggers when a new support ticket is created.
TriggerInstant
automatically do this!
Send Message
Sends a message from your bot.
ActionWrite

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Supported triggers and actions

Create Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
Update Contact Group
Triggers when existing contact group is updated.
Trigger
Instant
Try It
- Brand
Trigger
Instant
Try It
- Brand
- Ticket Form Template
Trigger
Instant
Try It
Create Contact
Create a new contact.
Action
Write

Update Contact Group
Update an existing contact group
Action
Write
- Ticket IDRequired
- DescriptionRequired
Action
Write

- BrandRequired
- TicketFormId
Action
Write
- ContactGroup External Reference IdRequired
Action
Search
- Contact External Reference IdRequired
Action
Search
- Ticket External Reference IdRequired
Action
Search
- Chat ID
Trigger
Instant
Try It
- Chat IdRequired
- PhotoRequired
- Caption
- Caption Format
- Send Silently
- Protect Content
Action
Write

Create Contact Group
Triggers when a new contact group is created.
Trigger
Instant
Try It
Update Contact
Triggers when existing contact is updated.
Trigger
Instant
Try It
- Brand
Trigger
Instant
Try It
- Brand
- Ticket Form Template
Trigger
Instant
Try It
Create Contact Group
Create a new contact group
Action
Write
Update Contact
Update an existing contact
Action
Write
- Ticket IDRequired
- DescriptionRequired
Action
Write
- BrandRequired
- Ticket Form Template
Action
Write
- ContactGroup NameRequired
Action
Search
- Contact EmailRequired
Action
Search
- Ticket IDRequired
Action
Search
- Chat IdRequired
- Text Format
- Message TextRequired
- Disable Link Preview
Action
Write
- Chat IdRequired
- Poll Question TextRequired
- Should the poll be anonymous?Required
- Poll TypeRequired
- How long should the poll be open?
- Send Closed Poll?
- Send Silently?
- Protect Content from forwarding and saving?
Action
Write

About BoldDesk

BoldDesk is a help desk software for managing your support email, automating repetitive tasks, and improving your customer’s experience.

Related categories

Customer Support

About Telegram

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.

Learn more

BoldDesk + Telegram

Create new tickets in BoldDesk and send messages in Telegram

Supported triggers and actions

Create Contact

Update Contact Group

Create Ticket Note

Create Ticket

Create Contact

Update Contact Group

Create Ticket Note

Create Ticket

Find Contact Group by External Reference Id

Find Contact by External Reference Id

Find Ticket by External Reference Id

New Message

Send Photo

Create Contact Group

Update Contact

Create Ticket Reply

Update Ticket

Create Contact Group

Update Contact

Create Ticket Reply

Update Ticket

Find Contact Group

Find Contact

Find Ticket

Send Message

Send Poll

About BoldDesk

Related categories

About Telegram

Related categories