Answering Service Care + Zendesk
Create ZenDesk tickets from new Answering Service Care messages
Improve your customer support workflow by automatically creating a new Zendesk ticket whenever Answering Service Care receives a new message. This integration ensures that every client inquiry is instantly logged as a ticket in Zendesk, allowing your support team to track and respond to issues promptly.
Improve your customer support workflow by automatically creating a new Zendesk ticket whenever Answering Service Care receives a new message. This integration ensures that every client inquiry is instantly logged as a ticket in Zendesk, allowing your support team to track and respond to issues promptly.
- When this happens...New Message
Triggers when a new message is created by Answering Service Care.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Start Date
End Date
Try ItMessage UUIDRequired
Sender NameRequired
Sender Email AddressRequired
Account NumberRequired
Channel TypeRequired
ContactRequired
Subject LineRequired
Message ContentRequired
ScheduleRequired
Time
Unit
Frequency
Day of week/Day of month
New Group
Triggers when a new group is created.
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New Message
Triggers when a new message is created by Answering Service Care.
Try ItAccount NumberRequired
Channel TypeRequired
Call InstructionsRequired
ScheduleRequired
Time
Unit
Frequency
Day of week/Day of month
FromRequired
Account NumberRequired
Channel TypeRequired
ContactRequired
Message ContentRequired
ScheduleRequired
Time
Unit
Frequency
Day(s) of week/Day(s) of month
TagsRequired
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