AnswerConnect + Halo Service Solutions
Create new Halo Service Solutions tickets from new messages in AnswerConnect
Streamline your customer support process with this integrated workflow. As soon as a new message is received in AnswerConnect, a ticket is instantly created in Halo Service Solutions. This automation saves you time and ensures every customer inquiry is promptly addressed to boost satisfaction and loyalty. You'll never miss a message again and can focus on delivering fast, effective assistance.
Streamline your customer support process with this integrated workflow. As soon as a new message is received in AnswerConnect, a ticket is instantly created in Halo Service Solutions. This automation saves you time and ensures every customer inquiry is promptly addressed to boost satisfaction and loyalty. You'll never miss a message again and can focus on delivering fast, effective assistance.
- When this happens...New Message
Triggers when a new message is taken.
- automatically do this!Create Ticket
Creates a new Ticket in Halo.
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New Message
Triggers when a new message is taken.
Try ItDescriptionRequired
Customer
Site
End-User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Customer NameRequired
Main SiteRequired
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
NameRequired
Customer NameRequired
Site NameRequired
Email Address
Network Login
Work Phone Number
Mobile Phone Number
DescriptionRequired
Customer
Site
End User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Top Level
Important Customer
Site Name
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
Email AddressRequired
Ticket TypeRequired
Summary
Details
Priority