Trigger a Zap by saying "__Alexa__, ask __Zapier__ to __trigger a Zap__",
         then say your trigger phrase when asked.

You can provide multiple phrases, 3-6 words each,
         and saying any one of them will trigger your Zap.
         Keep each phrase simple so Alexa understands it easily.

After you've said your trigger phrase, Alexa will ask you to provide an answer to this additional prompt question.

Amazon Alexa is used to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more.

Amazon Alexa

Enter email address of customer to be added.

Enter custom field name that will be added as new field.

Enter value for custom field you mentioned above.

Note: To find conversation ID open the conversation by clicking on it, You will see the URL in address bar like below for example. <br/>
`http://example.ladesk.com/agent/index.php#Conversation;{"id":"7dfds89m"}` <br/>
From that URL you will need to copy the last part here which is <a href="#">7dfds89m</a> and paste it here.

Note: To find conversation ID open the conversation by clicking on it, You will see the URL in address bar like below for example. <br/>
`http://example.ladesk.com/agent/index.php#Conversation;{"id":"7dfds89m"}`<br/>
From that URL you will need to copy the last part here which is <a href="#">7dfds89m</a> and paste it here.

Conversation status. (Possible values: A - Ansewered, R - Resolved, C - Open).

Ticket creator identifier - can be userid or email of an existing agent or customer.

Enter Recipient name in format "Firstname Lastname".

Enter another recipients emails separated by comma.

Status of created conversation. If not set, conversation status will be "N" - new.

Enter Mail message id. If specified, all reply emails which will have given mail message id in in-reply-to header will be assigned to this conversation.

Set this to Y is the message text is formatted in html.

Agent identifier. Could be mail or userid. If not set, user "System" will be used.

Message type. (Possible values: M - Message, N - Note).

Disables sending mail to customer. Can be used when mail was already sent by an external system (Possible values: Y - Yes, N - No).

Set this to Y is the message text is formatted in html (Possible values: Y - Yes, N - No).

Enter name of the custom field to be deleted.

Custom field name to be deleted from conversation. If not specified, all fields will be deleted from conversation.

Enter Customer name in format "Firstname Lastname".

Gender (Possible values: M - Male, F - Female).

Role (Possible values: V - Visitor, R - Registered visitor).

LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more

LiveAgent

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Zendesk

Olark makes it easy to add live chat to your website and provide instantaneous support to your users and get valuable feedback from them about your site.

Olark

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

LiveChat

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Freshdesk

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Intercom

Initiate seamless customer support interactions with this handy workflow. When a specific trigger phrase is spoken to Amazon Alexa, a new conversation in LiveAgent will be automatically created. Save time and provide quick, personalized assistance for your clients using this efficient automation.

Amazon Alexa + LiveAgent

Create LiveAgent conversations when new Amazon Alexa phrases are spoken

Supported triggers and actions

Trigger Phrase Spoken

New Customer

Create Conversation

Remove Customer From Group

New Customer (Experimental)

Add Customer to Group

Add New Customer

About Amazon Alexa

Related categories

About LiveAgent

Related categories

Similar apps

Zendesk

Olark

LiveChat