2Chat + Atera

Create Atera tickets from new 2Chat whatsapp messages received

Easily manage your customer support tasks with this automated workflow. When a new message arrives in your 2Chat app via WhatsApp, this workflow will create a new ticket in Atera, saving you the hassle of switching between multiple applications. Turn your messages into organized tasks and never miss responding to a customer query.

When this happens...
WhatsApp Message Received
Triggers when a WhatsApp message is received on your 2Chat connected number.
TriggerInstant
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Create Ticket
Creates a new ticket. Requires the enduser contact ID or email address.
ActionWrite

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Supported triggers and actions

- Connected NumberRequired
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- Connected NumberRequired
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- Connected NumberRequired
- WhatsApp Group IDRequired
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- Connected NumberRequired
- WhatsApp Group IDRequired
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- Connected NumberRequired
- Time PeriodRequired
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- First NameRequired
- Last Name
- Profile Picture URL
- Phone Number
- Email Address
Action
Write
- Connected NumberRequired
- Product NameRequired
- Default Image URLRequired
- Product Description
- Product Price
- Product Currency
- Hide Product
- Product URL
- Custom Product ID
Action
Write

- Connected NumberRequired
- Product IDRequired
Action
Write
- Connected NumberRequired
- Product IDRequired
- Product Name
- Default Image URL
- Product Description
- Product Price
- Hide Product
- Product URL
- Custom Product ID
Action
Write
- Connected NumberRequired
- WhatsApp Group IDRequired
- Media Public URLRequired
- Caption
Action
Write
- From NumberRequired
- To NumberRequired
- Media Public URLRequired
- Caption
Action
Write
- Connected NumberRequired
- Image Public URLRequired
Action
Write
- Connected NumberRequired
- Target NumberRequired
Action
Search
- Connected NumberRequired
Action
Search
AI Technician Comment Added
Triggers when an AI technician comment is added to an AI conversation.
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Alert Resolved
Triggers when alert resolved in Atera.
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Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
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Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
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New Customer Created
Triggers when a new customer is created.
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Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
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New Ticket Created
Triggers when a new ticket is created.
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End User Comment Added
Triggers when an end user comment is added to an AI conversation.
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- Conversation IDRequired
- Conversation StatusRequired
Action
Write
- TitleRequired
- Device GUIDRequired
- Customer IDRequired
- Code
- Severity
- Threshold Value 1
- Snoozed End Date
- Additional Information
- Alert Category
- Ticket ID
- Message Template
- Folder ID
Action
Write
- NameRequired
- Description
Action
Write
- Conversation ID
- Contact IDRequired
- CommentRequired
Action
Write
- Alert IDRequired
Action
Write
- Ticket IdRequired
- Ticket Title
- Ticket Description
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- Technician ContactID
Action
Write
- NameRequired
- Description
Action
Write
- EmailRequired
Action
Search
- Search textRequired
Action
Search
- Ticket IdRequired
Action
Search

- From NumberRequired
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- Connected NumberRequired
- WhatsApp Group IDRequired
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Instant
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- Connected NumberRequired
- WhatsApp Group IDRequired
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- Connected NumberRequired
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- Connected NumberRequired
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- Connected NumberRequired
- Collection NameRequired
- Product IDs to AddRequired
Action
Write
- Connected NumberRequired
- Collection IDRequired
Action
Write
- Connected NumberRequired
- Collection IDRequired
- Product IDs to Add
- Product IDs to Remove
Action
Write
- From NumberRequired
- Phone Number to CheckRequired
Action
Write
- Connected NumberRequired
- WhatsApp Group IDRequired
- Text Message
Action
Write
- To NumberRequired
- From NumberRequired
- Text MessageRequired
Action
Write
- Connected NumberRequired
- WhatsApp StatusRequired
Action
Write
- Connected NumberRequired
- Target NumberRequired
Action
Search
- Connected NumberRequired
- WhatsApp Group IDRequired
Action
Search
New Alert Created
Triggers when a new alert is created.
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Autopilot Conversation Created
Triggers when a new Autopilot conversation is created.
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Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
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Autopilot Conversation Title Created
Triggers when a new Autopilot conversation title is updated.
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New Site Created
Triggers when a new site is created.
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Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
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Ticket Status Changed
Triggers when ticket status changed in Atera.
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- Customer/Site NameRequired
- Created On
- Business Number
- Domain
- Address
- City
- State
- Country
- Phone
- Fax
- Notes
- Links
- Longitude
- Latitude
- Zip Code
Action
Write
- Conversation IDRequired
- Technician IDRequired
Action
Write
- EmailRequired
- Customer ID
- Customer Name
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Department ID
- Created On
Action
Write
- Conversation IDRequired
- Ticket IDRequired
Action
Write
- Conversation IDRequired
- Technician IDRequired
- CommentRequired
Action
Write
- Ticket TitleRequired
- Ticket DescriptionRequired
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- EndUser ID
- EndUser First Name
- EndUser Last Name
- EndUser Email
- Technician ContactID
Action
Write
- ContactIDRequired
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Archived
- Customer ID
- Customer Name
Action
Write
- Alert IdRequired
Action
Search
- Conversation IdRequired
Action
Search
- EmailRequired
Action
Search

About 2Chat

2Chat is a conversational commerce automation tool for WhatsApp, Instagram, Messenger, and SMS.

Learn more

Related categories

eCommerce

About Atera

Atera is an all-in-one IT management platform powered by Action AI to manage, patch, and secure every endpoint.

Related categories

IT Operations

Related Zap Templates

Create tickets in Atera from new whatsapp group messages in 2Chat

Related Zap Templates

Create tickets in Atera from new whatsapp group messages in 2Chat

2Chat + Atera

Create Atera tickets from new 2Chat whatsapp messages received

WhatsApp Call Received

WhatsApp Audio Message Transcribed

Participant Joined a WhatsApp Group

Participant Was Removed From a WhatsApp Group

New WhatsApp Conversation

Create Contact

Add WhatsApp Business Product

Delete WhatsApp Business Product

Edit WhatsApp Business Product

Send a WhatsApp Group Media Message

Send a WhatsApp Media Message

Set WhatsApp Profile Picture

Get WhatsApp Business Collections

Get WhatsApp Groups

AI Technician Comment Added

Alert Resolved

Autopilot Conversation Escalated

Autopilot Conversation Summary Created

New Customer Created

Ticket Assignment Changed

New Ticket Created

End User Comment Added

Change Conversation Status

Create Alert

Create Department

New Contact Comment Created

Resolve Alert

Update Ticket

Update Departmen

Find Contact

Find Department

Find Ticket

New WhatsApp Message

WhatsApp Group Message Received

Participant Left a WhatsApp Group

WhatsApp Message Received

WhatsApp Order Received

Add WhatsApp Business Collection

Delete WhatsApp Business Collection

Edit WhatsApp Business Collection

Check if a Phone Number Has WhatsApp

Send a WhatsApp Group Text Message

Send a WhatsApp Text Message

Set WhatsApp Status

Get WhatsApp Business Products

Get WhatsApp Group Participants

New Alert Created

Autopilot Conversation Created

Autopilot Conversation Status Updated

Autopilot Conversation Title Created

New Site Created

Customer Responded to a Ticket

Ticket Status Changed

Add Customer/Site

Change Technician Assignment

Create Contact

External Ticket Created

New Technician Comment Created

Create Ticket

Update Contact

Find Alert

Find Conversation

Find Technician

About 2Chat

Related categories

About Atera

Related categories

Related Zap Templates

Related Zap Templates