Microsoft Teams + Request Tracker (RT)

"create Microsoft Teams messages for new tickets in Request Tracker (RT)"

Stay connected and efficient with this workflow. Whenever a new ticket is created in Request Tracker, a message will be sent in a designated Microsoft Teams channel. This maximizes communication within your team and ensures prompt resolution of issues. No need to manually update your team, let this integration handle it for you.

Stay connected and efficient with this workflow. Whenever a new ticket is created in Request Tracker, a message will be sent in a designated Microsoft Teams channel. This maximizes communication within your team and ensures prompt resolution of issues. No need to manually update your team, let this integration handle it for you.

  1. When this happens...
    Request Tracker (RT)Request Tracker (RT)
    Ticket Created

    Triggers when a new Request Tracker ticket is created.

    TriggerPolling
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Bot Message

    Sends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.

    ActionWrite
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Supported triggers and actions

    • Ticket ID

    • Custom Role IDRequired

    • SinceRequired

    • Per PageRequired

    Trigger
    Polling
    Try It
    • QueueRequired

    • SinceRequired

    • Per PageRequired

    Trigger
    Polling
    Try It
    • Ticket IDRequired

    • TextRequired

    Action
    Write
    • Ticket IDRequired

    • TextRequired

    Action
    Write
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn more

Related categories

  • Microsoft
  • Team Chat

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request-tracker logo
request-tracker logo

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

Related categories

  • Support