ManageEngine ServiceDesk Plus Cloud + PagerDuty

Update ServiceDesk Plus Cloud requests with new PagerDuty incident updates

Are you manually updating your requests in ServiceDesk Plus Cloud each time the corresponding incident is updated in PagerDuty? Integrate with Zapier and automate the entire process.

When this happens...
New or Updated Incident
Triggers when new incidents are created, or when existing incidents change state.
TriggerInstant
automatically do this!
Update Request
Updates an existing request.
ActionWrite

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Supported triggers and actions

- Event Type
- Assigned To
- Service IDRequired
Trigger
Instant
Try It
- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
Try It
- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It

- TitleRequired
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write
Create Request
Creates a new request.
Action
Write

Update Request
Updates an existing request.
Action
Write
- Request IDRequired
Action
Search

- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
Action
Write
- Integration KeyRequired
- DescriptionRequired
- Incident Key
- Incident Key Filter Regex
- Source URL
- Source Name
Action
Write
- ScheduleRequired
- Start TimeRequired
- End TimeRequired
Action
Search
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Learn more

Related categories

Productivity

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

Learn more