Jitbit Helpdesk + Microsoft Teams
Send channel messages in Microsoft Teams for new tickets in Jitbit Helpdesk
Streamline your customer service response process with this seamless integration between Jitbit Helpdesk and Microsoft Teams. When a new ticket is created in Jitbit Helpdesk, a channel message is promptly sent in Microsoft Teams. This quick communication process ensures your team stays updated about new support requests, making response times faster and enhancing customer satisfaction. This workflow keeps your team coordinated, ensuring that no ticket falls through the cracks.
Streamline your customer service response process with this seamless integration between Jitbit Helpdesk and Microsoft Teams. When a new ticket is created in Jitbit Helpdesk, a channel message is promptly sent in Microsoft Teams. This quick communication process ensures your team stays updated about new support requests, making response times faster and enhancing customer satisfaction. This workflow keeps your team coordinated, ensuring that no ticket falls through the cracks.
- When this happens...New Ticket
Triggers when a new ticket is created.
- automatically do this!Send Bot Message
Sends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
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New Closed Ticket
Triggers when a ticket is closed.
Try ItTicket NumberRequired
BodyRequired
For technicians only
From User ID
UsernameRequired
EmailRequired
PasswordRequired
First Name
Last Name
Phone
Location
Company
Department
Send Welcome Email
Search queryRequired
New Ticket
Triggers when a new ticket is created.
Try ItTicket SubjectRequired
Ticket BodyRequired
Ticket Category IDRequired
Ticket Priority IDRequired
Submitter Email
Search QueryRequired
Search QueryRequired
CategoryRequired
Submitter EmailRequired
SubjectRequired
BodyRequired
PriorityRequired
