Intercom + JustCall
Send JustCall SMS messages for new Intercom tickets
Customers may feel uncertain without immediate acknowledgment when a support ticket is created. With this integration, whenever a new support ticket is created on Intercom, a SMS is automatically sent to the customer via JustCall.
Customers may feel uncertain without immediate acknowledgment when a support ticket is created. With this integration, whenever a new support ticket is created on Intercom, a SMS is automatically sent to the customer via JustCall.
- When this happens...
New TicketTriggers when a new Ticket is created in Intercom.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Send a Text MessageAllows you to send a text message to any number
ActionWriteCreate a new record or update an existing record in your app.
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Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Lead
Triggers when a new Lead is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Company
Triggers when a new Company is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Ticket
Triggers when a new Ticket is created in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Updated Contact
Triggers when a Contact is updated in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.EmailRequired
Note TextRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
Description
Body
AuthorRequired
State
Parent Collection
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Event nameRequired
Created at
Contact identifier typeRequired
Metadata
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket typeRequired
Contact IDRequired
Company ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Reply TypeRequired
Reply BodyRequired
Attachments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.FromRequired
ToRequired
Message TypeRequired
BodyRequired
Subject
Template
Create Conversation Without Contact Reply?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Lead ID
Full Name
Email
Phone Number
Unsubscribed From Emails
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Lookup EmailRequired
Full Name
User ID
Company ID
Unsubscribed From Emails
Phone Number
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search FieldRequired
Match TypeRequired
Conversation Status
Updated After
Updated Before
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch FieldRequired
Match TypeRequired
Ticket State
Updated After
Updated Before
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
Lead ID
Full Name
Email
Phone Number
Unsubscribed From Emails
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Call AI Report Generated
Triggers when the AI-powered insights for a JustCall call are generated
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Call Completed (Sales Dialer)
Triggers when a call is completed in Sales Dialer.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Call Updated (Sales Dialer)
Triggers when a call is updated in Sales Dialer(This event will only contain the keys for which the values of a call are actually updated).
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Incoming Caller Enters Queue
Triggers when an incoming call enters an queue.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Incoming Call
Triggers for a new incoming call
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Appointment
Triggers when a new appointment is scheduled via JustCall Appointment Scheduler (Public Calendar)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan[Legacy] Call Ended
Triggers when a call ends and gets logged in your JustCall call logs. (For voicemails use New Voicemail trigger)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planSMS Sent or Received
Triggers when a new text is sent from (or received on) your JustCall numbers
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Voicemail
Triggers whenever there is a new voicemail
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.SMS Delivery Status Updated
Triggers when an outgoing SMS gets delivered
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.SMS Sent
Triggers when an SMS is sent via JustCall (outgoing only)
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.[Legacy] Call Updated
Triggers when you add/update notes and disposition codes for a particular call
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.CampaignRequired
PhoneRequired
First Name
Last Name
Email
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer/Client NumberRequired
JustCall Number
Country Code
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.firstnameRequired
lastname
phoneRequired
email
company
notes
Agent ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.To NumberRequired
FromRequired
Body
Media LinksRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.To NumberRequired
FromRequired
BodyRequired
Media LinksRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.To NumberRequired
FromRequired
BodyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact ID
phone
email
ActionThis is an event a Zap performs.SearchFind existing data in your app
Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New User
Triggers when a new User is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Updated Company
Triggers when a company is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.UpdatesRequired
Update sample
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Contact identifier typeRequired
Tag selection method
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact TypeRequired
Message BodyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.User Association Note
CompanyRequired
Warning
Name
Website
Size
Monthly Revenue
Plan
Industry
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact identifier typeRequired
TagRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact Identifier
Message BodyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CompanyRequired
Tag NameRequired
Untag?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Title
Description
State
Is Open
Snoozed Until
Assigned Admin
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Custom Attributes
Created At
User ID
Full Name
IP Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search Mode
Search Value
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch Mode
Search Value
User Association Note
Company NameRequired
Plan
Size
Website
Industry
Custom Attributes
Monthly Revenue
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundAI Voice Agent Data Generated for Call
Trigger is only applicable for calls picked up by the JustCall AI Voice Agent and provides data associated with and collected by the Voice Agent.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Call Answered
Triggers when a call answered an queue.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Call Initiated
Triggers when a call initiated from JustCall.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.[Legacy] Incoming Call
Triggers for a new incoming call
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Incoming Caller Exits Queue
Triggers when an incoming call exits an queue.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Missed Call
Trigger when an incoming call is missed
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Call Completed
Triggers when a call ends and gets logged in your JustCall call logs. (For voicemails use New Voicemail trigger)
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Contact
Triggers when a new contact is added to your JustCall address book.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan[Legacy] New Text
Triggers when a new text is sent from (or received on) your JustCall numbers
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planCall AI Report Generated (Sales Dialer)
Triggers when the AI-powered insights for a Sales Dialer call are generated
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.SMS Received
Triggers when an SMS is received in JustCall (incoming only)
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Call Updated
Triggers when a call is updated(This event will only contain the keys for which the values of a call are actually updated).
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.CampaignRequired
PhoneRequired
First Name
Last Name
Email
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Call IdRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Customer/Client NumberRequired
JustCall Number
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Campaign IDRequired
PhoneRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.To NumberRequired
FromRequired
BodyRequired
Date & TimeRequired
Offset (in minutes)
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.To NumberRequired
FromRequired
BodyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact idRequired
First NameRequired
Last Name
Phone NumberRequired
Email
Company
Notes
Other Phone Label
Other Phone Number
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.phoneRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
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