Groove + WhatsApp Notifications

Start new Groove tickets by sending messages in WhatsApp Notifications

Start resolving customer issues faster with this seamless workflow. As soon as a ticket starts in Groove, a message is instantly sent via WhatsApp Notifications. This swift communication solution keeps your team in the loop and ensures quick responses to customer queries. Watch your customer support efficiency skyrocket with this automation.

When this happens...
Ticket Started
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Send Message
Sends a message to a WhatsApp user.
ActionWrite

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Supported triggers and actions

Agent Invited
Triggers when an agent is created.
Trigger
Instant
Try It
- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It

- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
Try It

- Ticket NumberRequired
- MessageRequired
Action
Write
- Ticket NumberRequired
Action
Write
- Ticket NumberRequired
Action
Write
- TemplateRequired
Action
Write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
Try It
Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
Try It
Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
Try It
- Ticket NumberRequired
- AgentRequired
Action
Write
- BodyRequired
- FromRequired
- ToRequired
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket NumberRequired
- StateRequired
Action
Write

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

Learn more

Related categories

Customer Support

Similar apps

About WhatsApp Notifications

Receive notifications on WhatsApp.

Groove + WhatsApp Notifications

Start new Groove tickets by sending messages in WhatsApp Notifications

Supported triggers and actions

Agent Invited

Customer Added

Note Added

Ticket Closed

Ticket Moved

Ticket Priority Changed

Ticket State Changed

Add Note

Close Ticket

Reopen Ticket

Send Message

Agent Replied

Customer Replied

Ticket Assigned

Ticket Deleted

Ticket Opened

Ticket Started

Ticket Tagged

Change Assigned Agent

Create New Ticket

Change Ticket State

About Groove

Related categories

Similar apps

Help Scout

Tender Support

SupportBee

About WhatsApp Notifications

Related categories