Customer Fields + Zendesk

Create Zendesk tickets from new Customer Fields form submissions

Ensure each new submission in the Customer Fields app seamlessly segues into a dedicated support ticket in Zendesk. With this automation, every new form submission from Customer Fields will instantly spawn a new support ticket in Zendesk, helping your customer service team handle requests efficiently and without any manual input. This workflow equips your team to respond swiftly, boosting customer satisfaction.

When this happens...
New Form Submission
Triggers when a customer submits a form.
TriggerInstant
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Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- SegmentRequired
Trigger
Instant
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New Customer
Triggers when a new customer is created.
Trigger
Instant
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Updated Customer
Triggers when a customer is updated.
Trigger
Instant
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- Customer IDRequired
Action
Write
- Search fieldRequired
- Search valueRequired
Action
Search

New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

- FormRequired
Trigger
Instant
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- Event nameRequired
- Event detail keys
Trigger
Instant
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- First name (first_name)
- Last name (last_name)
- Email (email)
- Data Column Notice
- Add to form (ID)
Action
Write
- Customer IDRequired
- First name (first_name)
- Last name (last_name)
- Email (email)
- Data Column Notice
- Add to form (ID)
Action
Write
- Search fieldRequired
- Search valueRequired
- First name (first_name)
- Last name (last_name)
- Email (email)
- Data Column Notice
- Add to form (ID)
Action
Search or write
- TagsRequired
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

About Customer Fields

Customer Fields provides a way to collect and store custom data for Shopify customers

Learn more

Related categories

eCommerce

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Customer Fields + Zendesk

Create Zendesk tickets from new Customer Fields form submissions

Customer Added to Segment

New Customer

Updated Customer

Send Account Invite

Find a Customer

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

New Form Submission

Customer Event Occurred

Create Customer

Update Customer

Find or Create Customer

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

About Customer Fields

Related categories

About Zendesk

Related categories

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