ConnectWise Manage + Zendesk
Create new Zendesk tickets from updated ticket notes in ConnectWise Manage
Efficiently manage your customer support by letting this workflow do the job for you. Whenever a new ticket note is created in ConnectWise Manage, it instantaneously establishes a new ticket in Zendesk. This automatic process improves your response time, enabling you to provide seamless customer service. Boost your productivity and customer satisfaction with this hassle-free workflow.
Efficiently manage your customer support by letting this workflow do the job for you. Whenever a new ticket note is created in ConnectWise Manage, it instantaneously establishes a new ticket in Zendesk. This automatic process improves your response time, enabling you to provide seamless customer service. Boost your productivity and customer satisfaction with this hassle-free workflow.
- When this happens...New Ticket Note
Triggers when a new ticket note is created.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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New, Updated or Both
Company Filter
Contact Type Filter
Specific Contact Filter
Try ItNew, Updated or Both
Board Filter
Project Filter
Try ItNew Territory
Triggers when a new territory is created.
Try ItCompany NameRequired
IdentifierRequired
TypeRequired
StatusRequired
Site NameRequired
Address 1
Address 2
City
State
Zip Code
Country Name
Phone Number
Website
Market
Source
Number of Employees
Territory
Service Board Filter
Try ItNew, Updated or Both
Service Board Filter
Specific Service Ticket Filter
Project Filter
Try ItFileRequired
Record IDRequired
Record TypeRequired
Title
Private?
Read Only?
Is Avatar?
First NameRequired
Last NameRequired
Title
Email
Default Email
Phone Number
Default Phone
Phone Type
Type
Company
Primary Contact
Relationship
Department
Address 1
Address 2
City
State
Zip Code
Country Name
