Botsonic + Help Scout
Create Help Scout conversations from new Botsonic form entries
Turn chatbot inquiries into organized support conversations instantly. Every time someone submits a form through your Botsonic chatbot, this automation creates a new conversation in Help Scout with their details and message. Your team can respond quickly and maintain context throughout the entire customer interaction.
Turn chatbot inquiries into organized support conversations instantly. Every time someone submits a form through your Botsonic chatbot, this automation creates a new conversation in Help Scout with their details and message. Your team can respond quickly and maintain context throughout the entire customer interaction.
- When this happens...New Form Entry
Triggers when a user fills the user form and submits it.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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Bot IDRequired
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
