Azure DevOps + Helpy Pro

Create work items in Azure DevOps from new tickets in are received

This integration creates work items in Azure DevOps from new tickets in are received.

When this happens...
New Ticket Created
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Create Work Item
Create a new work item.
ActionWrite

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Supported triggers and actions

Agent Replies to Ticket
Triggers when an agent replies to a ticket.
Trigger
Instant
Try It
New Ticket Created
Triggers when a new ticket is created.
Trigger
Instant
Try It
Ticket Assigned to an Agent
Triggers when a ticket has been assigned to any agent.
Trigger
Instant
Try It
- Reply BodyRequired
- Ticket IDRequired
- User IDRequired
- Reply TypeRequired
Action
Write
- NameRequired
- Email AddressRequired
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Write

- User IDRequired
- Name
- Email Address
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Write
- Email Address
- ID
- Full Name
Action
Search

- Build DefinitionRequired
- Build Status
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- Repository
- Branch
Trigger
Instant
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- ProjectRequired
- Area Path
- Work Item Type
Trigger
Instant
Try It
- ProjectRequired
- Build DefinitionRequired
Action
Write
- ProjectRequired
- Work Item TypeRequired
- Work ItemRequired
- Do you want to supress notifications for this update?
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- ProjectRequired
- TeamRequired
- Would you like to setup the query here or use an existing query?Required
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Search or write

Customer Replies to a Ticket
Triggers when a customer replies to a ticket.
Trigger
Instant
Try It
New User Created
Triggers when a new user is created.
Trigger
Polling
Try It
- TagRequired
Trigger
Instant
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- Ticket SubjectRequired
- TIcket BodyRequired
- Email AddressRequired
- Full NameRequired
- Team Group
- Tags
- Channel
- CC
- BCC
Action
Write
- TIcket IDRequired
- TagRequired
Action
Write
- TIcket Number ID
- Email Address
- Subject
Action
Search
- Email Address
- ID
- Full Name
- NameRequired
- Email AddressRequired
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Search or write
- ProjectRequired
- PathRequired
Trigger
Instant
Try It
- ProjectRequired
- Area Path
- Work Item Type
- Contains StringRequired
Trigger
Instant
Try It
- ProjectRequired
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Write
- ProjectRequired
- Work Item NumberRequired
- LinkRequired
- Comment
Action
Write
- ProjectRequired
- TeamRequired
- Would you like to setup the query here or use an existing query?Required
Action
Search

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.