Personio + TOPdesk

Create incidents in TOPdesk for new employees in Personio

Streamline your employee onboarding process with this seamless workflow between Personio and TOPdesk. Whenever there's a new addition in your Personio team, a corresponding incident is created in TOPdesk. This automation not only eliminates manual data entry but also allows you to swiftly handle any issues or tasks related to the new employee. Keep your operations smooth and efficient with this integration.

When this happens...
New Employee
Triggers when a new employee is created.
TriggerPolling
automatically do this!
Create an Incident
Create an incident
ActionWrite

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Supported triggers and actions

New Absence
Triggers when a new absence is created.
Trigger
Polling
Try It
New Candidate
Triggers when a new Candidate is created.
Trigger
Polling
Try It
- Owner IDRequired
- Category ID
- Created On or After
- Created Before
Trigger
Polling
Try It
Employee Updated
Triggers when an employee is updated.
Trigger
Polling
Try It
Employment Terminated
Triggers when an existing employment is terminated.
Trigger
Instant
Try It

New Open Position
Triggers when a new open position is created.
Trigger
Polling
Try It
- Job PositionRequired
- First NameRequired
- Last NameRequired
- EmailRequired
- Gender
- Phone
- Location
- Salary Expectations
- Available From
- Message
- Birthday
- Recruiting Channel ID
- File
- File Name Info
- Desired File Name
- File Category
Action
Write

- Project ID
- EmployeeRequired
- DateRequired
- Start TimeRequired
- End TimeRequired
- BreakRequired
- CommentRequired
Action
Write
- Attendance IDRequired
- Date
- Start Time
- End Time
- Break Time
- Comment
Action
Write
- Employee IDRequired
- Category IDRequired
- FileRequired
- Desired File NameRequired
- File Comment
Action
Write
- Employee IDRequired
- Include Pending
Action
Search
- EmailRequired
Action
Search
- Employee IDRequired
- EmployeeRequired
- Absence typeRequired
- Start dateRequired
- End dateRequired
- Half-day Off Start DateRequired
- Half-day Off End DateRequired
- Comment
- Skip Approval
Action
Search or write
- EmailRequired
- File
- File Title
- Category ID
- File Comment
Action
Search or write
- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
Try It
- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident numberRequired
- Invisible for caller
Action
Search
- SurnameRequired
Action
Search

New Attendance
Triggers when an employee or manager logs an attendance record for the day.
Trigger
Polling
Try It
- Person ID
- Legal Entity ID
Trigger
Polling
Try It
New Employee
Triggers when a new employee is created.
Trigger
Polling
Try It
New Employment Created
Triggers when one or more Employment details of a Person are created
Trigger
Instant
Try It
Employment Updated
Triggers when one or more Employment details of a Person are updated
Trigger
Instant
Try It
Updated Attendance
Triggers when an attendace record is updated.
Trigger
Polling
Try It
- EmployeeRequired
- Absence typeRequired
- Start dateRequired
- End dateRequired
- Half-day Off Start DateRequired
- Half-day Off End DateRequired
- Comment
- Skip Approval
Action
Write
- File
- File Title
- Category ID
- File Comment
Action
Write
- File
- File Title
- Category ID
- File Comment
Action
Write
- Employee IDRequired
Action
Search
- Owner IDRequired
- Document Name
- Document Type
- Category ID
- Created On or After
- Created Before
Action
Search
- Person ID
- Email
- First Name
- Last Name
- Include Absence Information
Action
Search
- Employee IDRequired
- Include Pending
- Project ID
- EmployeeRequired
- DateRequired
- Start TimeRequired
- End TimeRequired
- BreakRequired
- CommentRequired
Action
Search or write
- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search
- Incident NumberRequired
Action
Search

About Personio

Personio is a holistic HR software for companies from 10 - 2000 employees.

Learn more

Related categories

Human Resources

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

IT Operations

Personio + TOPdesk

Create incidents in TOPdesk for new employees in Personio

New Absence

New Candidate

New Document

Employee Updated

Employment Terminated

New Open Position

Create Applicant

Create Attendance

Update Attendance

Upload File to Employee

Find Attendance

Find Employee

Find or Create Absence

Find or Create Employee

New First Line Incident

New Second Line Incident

Create an Incident

Find Last Action

Find Person

New Attendance

New Employee Compensation Record (Starts Today)

New Employee

New Employment Created

Employment Updated

Updated Attendance

Create Absence

Create Employee

Update Employee

Find Absence

Find Document

Find Person

Find or Create Attendance

New Major Incident

New Incident

Updated Incident

Update Incident

Find Branch

Find Incident

About Personio

Related categories

About TOPdesk

Related categories