Onfleet + Zendesk

Create Zendesk tickets for new missed SMS recipient responses in Onfleet

When you have missed responses to incoming SMS messages, you'll want the details in your ticketing tool. This integration helps by automatically creating a Zendesk ticket with the details of a new missed SMS recipient responses in Onfleet. You won't have to manually create tickets from SMS messages again.

When this happens...
SMS Recipient Response Missed
Triggers when an Onfleet recipient responds to a notification via SMS, but the organization is unable to handle it due to the task being marked as complete.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- NameRequired
Trigger
Instant
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- NameRequired
Trigger
Instant
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- NameRequired
Trigger
Instant
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- DelayRequired
- NameRequired
Trigger
Instant
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- NameRequired
- ETA ThresholdRequired
Trigger
Instant
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- NameRequired
Trigger
Instant
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- NameRequired
Trigger
Instant
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- Order IDRequired
Action
Write
- Pickup RecipientRequired
- Dropoff RecipientRequired
- Pickup Address Line 1Required
- Pickup Address Line 2
- Pickup Address CityRequired
- Pickup Address State
- Pickup Address Post Code / ZIP
- Pickup Address CountryRequired
- Pickup Details
- Dropoff Address Line 1Required
- Dropoff Address Line 2
- Dropoff Address CityRequired
- Dropoff Address State
- Dropoff Address Post Code / ZIP
- Dropoff Address CountryRequired
- Dropoff Details
- Complete After Timestamp
- Complete Before Timestamp
- Quantity
- Notes Requirement
- Photo Requirement
- Signature Requirement
Action
Write
- MerchantRequired
- ExecutorRequired
- Pickup RecipientRequired
- Dropoff RecipientRequired
- Location CoordinatesRequired
- Task Link OrderRequired
- AssignmentRequired
- Quantity
- Service Time
- Minimum Age Requirement
- Notes Requirement
- Photo Requirement
- Signature Requirement
Action
Write
- Order IDRequired
- Pickup RecipientRequired
- Dropoff RecipientRequired
- Pickup Details
- Dropoff Details
- Quantity
- Signature Requirement
- Photo Requirement
- Notes Requirement
Action
Write
- TagsRequired
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

- NameRequired
- DistanceRequired
Trigger
Instant
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- NameRequired
Trigger
Instant
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- NameRequired
Trigger
Instant
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- NameRequired
Trigger
Instant
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- NameRequired
Trigger
Instant
Try It
- NameRequired
Trigger
Instant
Try It
- NameRequired
Trigger
Instant
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- Order IDRequired
Action
Write
- MerchantRequired
- ExecutorRequired
- Task TypeRequired
- Task RecipientRequired
- Location CoordinatesRequired
- AssignmentRequired
- Dependency
- Quantity
- Service Time
- Signature Requirement
- Photo Requirement
- Notes Requirement
- Minimum Age Requirement
- Custom Fields
Action
Write
- MerchantRequired
- ExecutorRequired
- Recipient NameRequired
- Recipient PhoneRequired
- Recipient Notes
- Longitude
- Latitude
- Address Line 1Required
- Address Line 2
- Address CityRequired
- Address State / ProvinceRequired
- Address Post Code / ZipRequired
- Address CountryRequired
- Task Details
- Complete After Timestamp
- Complete Before Timestamp
- Task TypeRequired
- AssignmentRequired
- Quantity
- Service Time
- Signature Requirement
- Photo Requirement
- Notes Requirement
- Minimum Age Requirement
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About Onfleet

Onfleet transforms cumbersome last-mile logistics into delightful delivery management. Intuitive smartphone apps, powerful web dashboard and automatic customer notifications handle the heavy lifting so you can focus on your customer.

Learn more

Related categories

Product Management

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Onfleet + Zendesk

Create Zendesk tickets for new missed SMS recipient responses in Onfleet

SMS Recipient Response Missed

Task Assigned

Task Complete

Task Delayed

Task ETA

Task Started

Task Updated

Cancel Order

Create Order

Create Linked Pickup & Dropoff Tasks

Update Order

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

Task Arrival

Task Cloned

Task Created

Task Deleted

Task Failed

Task Unassigned

Worker Duty

Clone Order

Create Task

Create Task (Template Use)

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

About Onfleet

Related categories

About Zendesk

Related categories

Similar apps

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