OneDesk + Twilio

Create messages on OneDesk tickets when new Twilio transcriptions are available

Want to get notified when info about a Twilio call is available for a particular OneDesk ticket? As soon as Twilio makes a call transcription available to you, get notified on the OneDesk ticket that the call log corresponds to.

When this happens...
New Transcription
Triggers when a new transcription is available on your account.
TriggerPolling
automatically do this!
Create Comment
Creates a new comment on a work item.
ActionWrite

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Supported triggers and actions

New Phone Number
Triggers when you add a new phone number.
Trigger
Polling
Try It
New Recording
Triggers when a new recording is available on your account.
Trigger
Polling
Try It
New Transcription
Triggers when a new transcription is available on your account.
Trigger
Polling
Try It
- From NumberRequired
- To NumberRequired
- MessageRequired
- Voice
- Language
- Send Digits
Action
Write
- From NumberRequired
- Alphanumeric Sender ID
- To NumberRequired
- MessageRequired
- Media Url
- Send Large Messages?
Action
Write

- Item TypeRequired
- Updates OnRequired
- Ignore My Own Changes
Trigger
Polling
Try It
- Updates OnRequired
- Ignore My Own Changes
Trigger
Polling
Try It

- Item TypeRequired
Trigger
Polling
Try It
- Updates OnRequired
Trigger
Polling
Try It
- ItemRequired
- Post TypeRequired
- CommentRequired
Action
Write
- Customer's emailRequired
- Customer's first nameRequired
- Customer's last nameRequired
- Customer Type
- Customer OrganizationRequired
Action
Write
- UserRequired
- ItemRequired
- WorkRequired
- Percent completedRequired
- Billable
- Comment
- lifecycleStatus
- Start date & timeRequired
- Finish date & timeRequired
Action
Write
- ItemRequired
- Lifecycle Status
- Name
- Custom Field(s)
- Priority
- Description
- Percent Completed
- Agile Points
- Item type
Action
Write
- Field to search by Required
- Search criteraRequired
Action
Search

- Instructions Copy
Trigger
Instant
Try It
- To NumberRequired
- Apply US Prefix
Trigger
Polling
Try It
- To NumberRequired
Trigger
Polling
Try It
- Help Text
- From NumberRequired
- Alphanumeric Sender ID
- To NumberRequired
- MessageRequired
- Media Url
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Comment Posted OnRequired
- Public or Internal messageRequired
Trigger
Polling
Try It
New Portfolio
Triggers when a new portfolio is created.
Trigger
Polling
Try It
- Billable
Trigger
Polling
Try It
New Project
Triggers when a new project is created.
Trigger
Polling
Try It
- TypeRequired
- NameRequired
- Description
- Portfolio(s)
Action
Write
- NameRequired
- Item typeRequired
- ProjectRequired
- Description
- Requester Emails
- Requester ID
- Priority
Action
Write
- User TypeRequired
- Team/Account
- First Name
- Last Name
- EmailRequired
- Administrator
Action
Write
- Container TypesRequired
- Search ByRequired
- Search criteraRequired
Action
Search

About OneDesk

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

Related categories

Project Management

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

Learn more

Related categories

Phone & SMS

Similar apps

OneDesk + Twilio

Create messages on OneDesk tickets when new Twilio transcriptions are available

Supported triggers and actions

New Phone Number

New Recording

New Transcription

Call Phone

Send SMS

Item Updated

Project Updated

New Task/Ticket

New User/Customer

Create Comment

Create New Customer

Create Timesheet

Update Work Item

Find Work Item

New Call

New SMS

New WhatsApp Message

Send WhatsApp Message

API Request (Beta)

New Comments

New Portfolio

New Timesheet Created

New Project

Create Container

Create Item

Create New User

Find Container

About OneDesk

Related categories

About Twilio

Related categories

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