Olark makes it easy to add live chat to your website and provide instantaneous support to your users and get valuable feedback from them about your site.

Olark

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

LiveChat

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Intercom

ClickDesk is a combo of Live Chat, Voice and Video Chat and Helpdesk Software For Online Businesses. It is currently helping over 150,000 online businesses to better engage their web visitors.


ClickDesk

Generate more leads and drive sales with Pure Chat. Add live chat software to your website to engage visitors and customers! Get started in 3 mins today for free!

Pure Chat

By default, Zapier gives you the entire payload of the webhook. If this is specified, Zapier will only grab the child key from the object(s) sent to Zapier. For example, given `{"contact": {"name": "Mike"}}`, add "contact" here to only return `{"name": "Mike"}`. Traverse more deeply nested children by using dot-separated syntax. Line item payloads will run your Zap for each instance of the child key.

This should return a list of dictionaries of content type JSON in reverse chronological order. For example: `[{"id":1234},{"id":1235}]`

If the returned JSON is not a list and is instead an object (maybe paginated), enter the key that contains the results. Example: "results", "items", "objects", etc... (children via dot syntax supported)

Zapier deduplicates the array we see each poll against the `id` key. If the `id` key does not exist, you should specify an alternative unique key to deduplicate off of. If neither are supplied, we fallback to looking for the shortest key with `id` in it otherwise we will raise an error.

If the content fetched is XML or HTML, optionally define an xpath to extract data from the content. Will trigger whenever the content at the xpath changes!

A pipe (`|`) separated username, password combo for standard HTTP authentication.

Key, value pairs to be added as headers in all requests.

The HTTP method we'll use to perform the request.

Any URL with a querystring will be re-encoded properly.

If yes, request `data` below will be overridden with the raw data from the previous step (you are still responsible for headers though, like `Content-Type`). Defaults to no.

Place raw data for the request here. Could be JSON, XML, etc. Nothing is parsed for you here (including extra line breaks or spaces -- everything is sent verbatim). You probably need to define a header below corresponding to your data `Content-Type`. Reminder: data provided in this field is completely ignored if you chose "yes" to pass-through.

By default we convert fields with double underscores into nested dictionaries. Select no here to turn this behavior off.

Returns the raw response from the request, in the following keys: response, status, headers. Ignores `Unflatten`.

We recommend *not* putting any query string arguments in the URL (use "Query String Params" below).

These params will be URL-encoded and appended to the URL when making the request. *Note:* If you specify nothing for this field, **we will automatically encode and include every field** from the previous step in the query string. If you don't want this, use the "Custom Request" action.

If "yes", this dumps the results directly to a key (set below) as JSON. If "no", we simulate a form.

Pay special attention to the proper mapping of the data below.

These are key-value pairs that will form the data portion of the request. If you leave these empty, all fields from the previous step will be used. If you want to send your own raw JSON or form-encoded values here, please use the **Custom Request** action instead.

Wraps the request in an array if that is something the service requires.

A file object to be attached to the request. The request will automatically be converted to `multipart/form-data`, with the above payload type defining the sub content-type for the data being passed.

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.

Webhooks by Zapier

Looking for a way to make sure those customer chats keep flowing through your webhook pipeline smoothly? Set up this Zap to have it all handled for you, making a POST to a webhook URL with the data from every new transcript on Olark.

Zapier automatically makes a POST to a webhook URL

Olark + Webhooks by Zapier

POST to webhook URL for new transcripts on Olark

Supported triggers and actions

New Message

Catch Raw Hook

Retrieve Poll

GET

PUT

New Transcript

Catch Hook

Custom Request

POST

About Olark

Related categories

Similar apps

Zendesk

LiveChat

Intercom

About Webhooks by Zapier

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