Linear + Zendesk

Create issues in Linear for new tickets in Zendesk

Streamline your customer support process with this workflow. When a new ticket is created in Zendesk, it immediately projects an issue in Linear. This seamless process allows for faster response times, ensuring that no tickets slip through the cracks and customer queries are promptly addressed. Turn your attention towards resolving the issues instead of managing them.

When this happens...
New Ticket
Triggers when a new ticket is created. Optionally select an organization.
TriggerPolling
automatically do this!
Create Issue
Create a new issue in Linear
ActionWrite

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Supported triggers and actions

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- ViewRequired
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write

- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write
New Customer
Triggers when a new customer is created.
Trigger
Instant
Try It
- Creator
- Project
- Document ID
Trigger
Instant
Try It
- Creator
- Team
- Issue ID
Trigger
Instant
Try It
- Team
- Status
- Lead
- Initiative
Trigger
Instant
Try It
- Creator
- Project
- Team
Trigger
Instant
Try It
Updated Customer Need
Triggers when a customer request is updated.
Trigger
Instant
Try It
- TeamRequired
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
Trigger
Instant
Try It
- Creator
- Project
- Team
Trigger
Instant
Try It
- NameRequired
- Domains
- External IDs
- Revenue
- Size
- Tier ID
Action
Write
- IssueRequired
- URLRequired
- Title
Action
Write
- IssueRequired
- Comment BodyRequired
Action
Write
- IssueRequired
- LabelRequired
Action
Write
- Customer IDRequired
Action
Search
- Project ID or project slug IDRequired
Action
Search

- TagsRequired
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write
New Customer Need
Triggers when a new customer request is created.
Trigger
Instant
Try It
- Creator
- Initiative
Trigger
Instant
Try It
- TeamRequired
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
Trigger
Instant
Try It
- Creator
- Project
Trigger
Instant
Try It
Updated Customer
Triggers when a customer is updated.
Trigger
Instant
Try It
- Creator
- Initiative
Trigger
Instant
Try It
- Team
- Status
- Lead
- Initiative
Trigger
Instant
Try It
- IssueRequired
- LabelRequired
Action
Write
- Customer ID
- External Customer ID
- Issue ID
- Attachment ID
- Attachment URL
- Body
- Priority
Action
Write
- NameRequired
- Summary
- Content
- Status
- TeamsRequired
- Members
- Lead
- Priority
Action
Write
- Template
- TeamRequired
- Description
- Parent Issue
- Status
- Assignee
- Subscriber emails
- Priority
- Estimate
- Labels
- Project
- Project Milestone
- Due Date
Action
Write
- Issue IDRequired
- Team
- Title
- Description
- Parent Issue
- Status
- Assignee
- Priority
- Estimate
- Labels
- Project
- Project Milestone
- Due Date
Action
Write
- Issue ID or identifierRequired
Action
Search

About Linear

Linear helps you manage software development processes.

Learn more

Related categories

Team Collaboration

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

Related Zap Templates

Create issues in Linear from new tickets in Zendesk for seamless workflow management

Related Zap Templates

Create issues in Linear from new tickets in Zendesk for seamless workflow management

Linear + Zendesk

Create issues in Linear for new tickets in Zendesk

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

New Customer

New Document Comment

New Issue Comment

New Project

New Project Update

Updated Customer Need

Updated Issue

Updated Project Update

Create Customer

Create Issue Attachment

Create Comment

Remove Label From Issue

Find Customer by ID

Find Project by ID

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

New Customer Need

New Initiative Update

New Issue

New Project Update Comment

Updated Customer

Updated Initiative Update

Updated Project

Add Label to Issue

Create Customer Need

Create Project

Create Issue

Update Issue

Find Issue by ID

About Linear

Related categories

About Zendesk

Related categories

Similar apps

Help Scout

Freshdesk

HappyFox

Related Zap Templates

Related Zap Templates