Help Scout + SurveySparrow
Assign Help Scout conversations and share ces surveys via email with SurveySparrow
Enhance your customer experience management by assigning a conversation in Help Scout and instantly sharing a CES survey through SurveySparrow. This workflow ensures every assigned conversation is swiftly followed up with a customer effort score survey, fostering efficient feedback collection. Better service is just a workflow away.
Enhance your customer experience management by assigning a conversation in Help Scout and instantly sharing a CES survey through SurveySparrow. This workflow ensures every assigned conversation is swiftly followed up with a customer effort score survey, fostering efficient feedback collection. Better service is just a workflow away.
- When this happens...Conversation Assigned
Triggers when a conversation is assigned to agent.
- automatically do this!Share CES Survey via Email
Sends a saved CES Share template to the provided email address
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
