Ticket ID / Number to which notes has to be added.

The Notes that need to be added to the Ticket.

Indicate Whether this note needs to be Private or Public ( Visible to everyone on the portal ).

A Description for the Ticket . Include details here.

Enter emails of person(s) you want to copy seperated by commas.

Select “Yes” to [stop this Zap step](https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses#h_01HD20969HPZ01ENM30NQR79X5) if the app returns an error and enable automatic authentication refresh. Select “No” to run the Zap step regardless of errors. Learn more about [API Request action error handling](https://help.zapier.com/hc/en-us/articles/12899473501453#h_01JKRBY68EDXBB1V817DSTRZ0N).

Requests can only be made to domains associated by this application. Read more about [API Request Setup](https://help.zapier.com/hc/en-us/articles/12899607716493).

Any parameters added to a URL will be URL-encoded and appended to the request URL to pass additional data to the API request.

These headers and values will be applied to the request in addition to any headers created as part of authentication. Authentication headers are added automatically.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Freshservice

WhatsApp Notifications provides real-time business alerts right to your smartphone. With our easy-to-use templates, you can instantly receive notifications about new leads, order confirmations, payment receipts, and more.

WhatsApp Notifications

Keep your support team connected and responsive with this workflow. Anytime a new ticket is created in Freshservice, a message is instantly sent on WhatsApp Notifications. This means you save time on manual updates, ensuring immediate notification and quicker response times for your team.

Freshservice + WhatsApp Notifications

Send message notifications on WhatsApp Notifications for new tickets in Freshservice

Supported triggers and actions

New Ticket

Updated Ticket

Add Notes to a Ticket

Create Requester

API Request (Beta)

New User

Update User

Create Ticket

Request Ticket Approval

Send Message

About Freshservice

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About WhatsApp Notifications

Related categories