Freshdesk + MoEngage

Update Freshdesk tickets to add or remove users from cohorts in MoEngage

Elevate your customer service and marketing strategies with this seamless workflow. Whenever a ticket gets updated in Freshdesk, the corresponding user's status in your MoEngage Cohort (Audience) will be promptly adjusted. This process not only minimizes manual tasks but also enhances your targeting in MoEngage campaigns for optimized efficiency and improved customer engagement.

When this happens...
Update Ticket
Triggers when a Ticket is updated.
TriggerInstant
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Add or Remove User From Cohort (Audience)
This action adds or removes a user from a cohort using the Cohort APIs.
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- EmailRequired
Action
Search
- Add or Remove User?Required
- Cohort NameRequired
- Cohort IDRequired
- Cohort Description
- User ID
- Anonymous ID
Action
Write
- File NameRequired
- API SecretRequired
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- Customer IDRequired
- Full Name
- First Name
- Last Name
- Email
- Age
- Gender
- Mobile Number
- Latitude
- Longitude
- Source
- First Seen
- Last Seen
- Number of Conversions
- LTV
- Unsubscribe
- Custom Attributes
- Object-type Attributes
- Platform
- Status
Action
Write
- Customer IDRequired
- Device ID
- Event NameRequired
- Event Attributes
- Object-type Event Attributes
- Platform
- App Version
- User Time
- Current Time
- User Timezone Offset
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.