Facebook Conversions + Superchat

Trigger new Facebook Conversions events for each new inbound Superchat message

Improve your Facebook audiences' engagement using this seamless process. When a new inbound message arrives in Superchat, this workflow initiates a Send Funnel Event in your Facebook Conversions app. This efficient operation not only amplifies your marketing results but also removes the need for manual data entry. Explore the combined power of Superchat and Facebook Conversions to maximize the impact of your interactions.

When this happens...
New Inbound Message
Triggers when a new message is received.
TriggerInstant
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Send Funnel Event
Publish lead updates from your funnel.
ActionWrite

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Supported triggers and actions

Contact Created
Triggers when a new contact is created.
Trigger
Instant
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New Inbound Message
Triggers when a new message is received.
Trigger
Instant
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Note Created
Triggers when a new note is created.
Trigger
Instant
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- Contact IDRequired
Action
Write
- First Name
- Last Name
- Gender
- Email Address(es)
- Phone Number(s)
Action
Write

- Sender nameRequired
- To (Email Address or Contact ID)Required
- Subject
- HTML
- Text
- Attachments (File IDs)
Action
Write
- Sender nameRequired
- To (Phone Number or Contact ID)Required
Action
Write

- Conversation IDRequired
Action
Write
- Conversation IDRequired
Action
Write
- File NameRequired
- FileRequired
Action
Write
- IDRequired
Action
Search
Send Lead Event
Publish lead events to Conversions API
Action
Write
Send Purchase Event
Publish purchase events to Conversions API
Action
Write

Contact Updated
Triggers when a contact is modified.
Trigger
Instant
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Message Sending Failed
Triggers when sending an outbound message failed.
Trigger
Instant
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New Outbound Message
Triggers when a new message is sent.
Trigger
Instant
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- Webhook Target URLRequired
- Values
Action
Write
- Conversation IDRequired
- ContentRequired
Action
Write
- Sender nameRequired
- To (identifier)Required
- Content TypeRequired
Action
Write
- Contact IDRequired
- First Name
- Last Name
- Gender
- Email Address(es)
- Phone Number(s)
Action
Write
- Conversation IDRequired
Action
Write
- Conversation IDRequired
- StatusRequired
Action
Write
- FieldRequired
- ValueRequired
Action
Search
Send Funnel Event
Publish lead updates from your funnel.
Action
Write
Send Other Event
Publish other events to Conversions API
Action
Write

About Facebook Conversions

Facebook’s Conversions lets you send information about important customer events to Facebook Server-Side API directly from your website’s server, CRM or other customer information databases. This information is useful to create powerful ads that yield better conversions.

Related categories

About Superchat

Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.

Learn more