Dispatch + Qualtrics

Create or update Dispatch customers from new Qualtrics survey responses

Instantly update your customer information in Dispatch whenever you receive new survey responses in Qualtrics. This workflow helps you streamline your customer data management by seamlessly sending survey results to the Dispatch app, ensuring that your records stay up-to-date and allowing you to focus on providing excellent customer service.

When this happens...
New Survey Response
Triggers when a new response for a survey is received.
TriggerPolling
automatically do this!
Create or Update Customer
Creates or Updates a customer.
ActionWrite

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Supported triggers and actions

- SurveyRequired
Trigger
Polling
Try It
- Mailing ListRequired
- Recipient First Name
- Recipient Last Name
- Recipient Email AddressRequired
- Phone Number
- Embedded Data
- External Reference
- SurveyRequired
- Email From NameRequired
- Reply To Email
- Message SubjectRequired
- MessageRequired
- Sending Delay
Action
Write
New Event
Triggers when an update is made to Dispatch.
Trigger
Instant
Try It
- Appointment
- External Appointment ID
- External ID Match Behavior
- Job
- Appointment Time
- Duration
- Status
- Field Worker
- Strategy
Action
Write
- Product/Service
- Title
- Type
- Description
- Organization
- Price
- Taxable
- External Item ID
- Active
Action
Write

- Customer
- External Customer ID
- Organization
- First Name
- Last Name
- Description
- Company Name
- Email
- Phone Number
- Phone Type
- Primary Phone
- Street 1
- Street 2
- City
- State
- Postal Code
- Street 1
- Street 2
- City
- State
- Postal Code
Action
Write
- Job
- External Job ID
- External ID Match Behavior
- Organization
- Customer
- Status
- Title
- Service Type
- Description
- Brand
- Source
- Street 1
- Street 2
- City
- State
- Postal Code
- Country
- Label
Action
Write

- Entity IDRequired
- Entity TypeRequired
- DescriptionRequired
Action
Write
- Job OfferRequired
- RecipientRequired
- TextRequired
Action
Write
- Appointment
- External ID
- Job
- User
- Status
Action
Search
- Item
- External ID
- Title
- Organization
Action
Search
- Job
- External ID
- Organization
- Title
- Customer
- Status
Action
Search
- Organization
- External ID
- Name
Action
Search

- Mailing ListRequired
- Contact First Name
- Contact Last Name
- Contact Email Address
- Phone Number
- Embedded Data
- External Reference
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- FieldsRequired
- Record Type
Action
Write
- Billing Document
- Invoice/Estimate External ID
- Job
- Job External ID
- Type
- Status
- Flat Rate
- Percent
- Product/Service
- Product/Service External ID
- Quantity
- Amount
- Taxable
- Type
- Description
Action
Write
- Event
- Title
- Start Time
- Duration
- Field Worker
- Description
- Street 1
- Street 2
- City
- State
- Postal Code
- Country
Action
Write
- OrganizationRequired
- Job OfferRequired
- StatusRequired
Action
Write
- Job Offer
- Status
- Offer Strategy
- Offer Duration
- Brand
- Accept Title
- Allow Decline
- Decline Title
- Decline Reasons
- Title
- Description
- Service Type
- External Job ID
- Service Provider
- External Service Provider ID
- Name
- Phone
- Email
- First Name
- Last Name
- Phone Number
- Phone Type
- Primary Phone
- Email
- Street 1
- Street 2
- City
- State
- Postal Code
- Country
- Window Start
- Window End
Action
Write
- Organization
- External Organization ID
- Name
- Phone Number
- Email
- Timezone
- Service Types
- Street 1
- Street 2
- City
- State
- Postal Code
- Country
- Url
Action
Write
- User
- External User ID
- Organization
- First Name
- Last Name
- Phone Number
- Email
- Roles
- Service Types
- Timezone
- Occupation
- Has Smartphone
- Street 1
- Street 2
- City
- Postal Code
- State
- Country
Action
Write
- Billing Document
- External ID
- Job
- Type
Action
Search
- Customer
- Organization
- External ID
- Email
- First Name
- Last Name
Action
Search
- Job Offer
- External ID
Action
Search
- Dispatcher or Technician
- External ID
- Email
- Phone
- First Name
- Last Name
- Organization
Action
Search

About Dispatch

Deliver exceptional customer experiences. Book, track and manage with the world's most powerful on-demand services platform.

Related categories

Scheduling & Booking

About Qualtrics

Qualtrics is a research and experience platform making sophisticated research simple and empowering users to capture customer, product, brand & employee experience insights in one place.

Learn more