The workflow first subscribes to a Recharge webhook (subscription swapped) and then looks up a customer in Shopify. From there, the payload data checks to see if a customer has 'upgraded' or 'downgraded' their subscription tier. The paths are split for upgrades and downgrades based on 3 tiers. Tier access is based on Shopify customer tags. If a customer has downgraded, a delay is set to remove their current access until the next subscription renewal date (timestamp pulled from the initial webhook payload). Finally the payload data is sent to an external SSO database via another webhook.