Upload support media to cloud and update record
Upload support media to cloud and update record
Your support tickets can contain external media links that aren't saved, leaving agents missing files when working a case. It attaches cloud URLs to the ticket so agents get the file link same day.
Overview
Missing or uncollected media in support records slows agents and increases manual work. This flow automatically uploads linked files to cloud storage and writes the accessible URL back to the ticket, so agents can retrieve attachments same day and reduce time-to-resolution.