Update work item with external case ID from CRM system
Update work item with external case ID from CRM system
Your work items lack CRM case IDs after case creation, leaving engineers without cross-reference. This restores case IDs to work items and enables same-day triage.
Overview
When work items and CRM cases diverge, engineers waste time hunting for context; this flow closes that gap. It writes CRM case IDs back into work items and surfaces failures to owners so issues are triaged the same day.