Update weekly shift marker for Thursday 8AM on-call roster
Update weekly shift marker for Thursday 8AM on-call roster
Your on-call roster relies on a manual shift tag that often lags, causing misrouted incidents and missed handoffs. Coordinators route incidents correctly before shifts thanks to weekly roster updates.
Overview
Out-of-date shift markers send incidents to the wrong queues and slow down triage. This flow updates the configured roster marker every Thursday at 8am so coordinators see the correct routing before shifts begin. That reduces handoff errors and speeds incident assignment the same day.