Update user verification status with ID scan results
Update user verification status with ID scan results
Your ID scan results arrive separately from tickets, leaving agents without verification context on users. Agents see verification status on the user profile and tickets same day.
Overview
ID verification results often arrive outside the support workflow, leaving agents without crucial context during identity-sensitive conversations. This flow writes scan outcomes to the user profile and tags open tickets so CX ops and agents can triage and resolve identity issues same day.