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Update user presence status in your operations status table

Update user presence status in your operations status table

Your DND and presence events from phone lines go untracked leaving on-call routing and coverage unclear. The workflow keeps presence records current so managers can route calls within minutes.

Update user presence status in your operations status table

Overview

Untracked presence events create routing gaps and unclear coverage for on-call teams. This flow records every presence change into a central status table and updates records within minutes so managers can route calls and staff confidently.

Update user presence status in your operations status table