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Update user active complaint status when webhook arrives

Update user active complaint status when webhook arrives

Your user records keep showing active complaint flags from past events, causing agents to re-escalate or delay responses. Clear the flag so agents see accurate status within minutes.

Update user active complaint status when webhook arrives

Overview

Outdated complaint flags cause needless escalations and slow response during triage. This flow clears the complaint flag on the user record automatically so agents see true user status within minutes, improving triage and reducing repeated work.

Update user active complaint status when webhook arrives