Update unattended ticket records in table from daily report
Update unattended ticket records in table from daily report
Your unattended ticket CSVs land in email untracked, causing stale cases and extra manual lookups. It updates or creates ticket rows in your support table so coordinators can triage same day.
Overview
Stop letting daily CSV reports sit unread in inboxes — convert them into an actionable support table that reflects ticket age and presence. Program coordinators and your Head of Data Management see refreshed ticket status and can triage same day.