Update ticket with program and partner URLs from lookups
Update ticket with program and partner URLs from lookups
Your support tickets lack program or partner URLs, leaving agents without context. It fills ticket fields with those URLs so agents can resolve cases same day.
Overview
Support coordinators and product managers waste time hunting for program or partner pages when handling student inquiries, which delays resolution and frustrates learners. This workflow injects the correct landing and partner URLs directly into tickets so agents can resolve cases same day and reduce follow-ups.