Update ticket wait days daily in your table
Update ticket wait days daily in your table
Your support tickets' waiting days go stale, leaving triage unable to spot aged tickets. You get refreshed wait counts each morning for prioritization before SLAs.
Overview
Stale aging metrics leave triage blind to tickets that need escalation. This flow refreshes 'days waiting' counts every morning so support managers can prioritize and act before SLA windows are missed.