Update ticket subject and tags from incoming webhook

Your tickets arrive with missing subjects or tags, leaving agents unable to prioritize or search. Standardized subjects and tags make tickets searchable and routable, improving triage the same day.

Overview

When webhook-created tickets lack clear titles or tags, agents waste time triaging and hunting for context. This flow standardizes subjects and applies tags so tickets are searchable and routed correctly, letting agents act faster the same day. It reduces manual edits and speeds SLA-aligned responses.