Update ticket SSN flags and title underwriter status
Update ticket SSN flags and title underwriter status
You review tickets where signer SSN availability and title underwriter approvals are often missing or inconsistent. The workflow keeps ticket flags and notes accurate so cases progress same day.
Overview
Ticket fields left inconsistent slow down case handling and bump work to program coordinators. This flow pulls transaction metadata, normalizes SSN and title-underwriter indicators, and writes clear flags and notes back to the ticket. Agents and coordinators get accurate context within minutes so cases move forward same day.