Update ticket size field from customer message description
Update ticket size field from customer message description
Ticket descriptions often miss size details, forcing agents to ask and slowing fulfillment. The ticket sizing field is populated automatically so agents and packers have accurate size context same day.
Overview
Missing size details in tickets cost agents time and put shipments at risk. This workflow reads ticket text, standardizes size labels, and writes the size back to the ticket so agents and packers have accurate context, reducing follow-ups and speeding fulfillment same day.