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Update ticket owner to requestor when ticket closes

Update ticket owner to requestor when ticket closes

Your closed tickets lack clear ownership, creating follow-up gaps for account teams. Gain accurate owner records for closed incidents, enabling same-day post-incident outreach.

Update ticket owner to requestor when ticket closes

Overview

Closed incident tickets often lose clear ownership, which delays follow-up and blurs reporting. This flow reassigns the ticket owner to the original requestor on close, restoring accurate ownership and enabling same-day post-incident outreach.

Update ticket owner to requestor when ticket closes