Update ticket mortgage support from updated property record
Update ticket mortgage support from updated property record
Your mortgage support flags in the property table aren't reflected on support tickets, leaving coordinators without case context. Update ticket mortgage support so coordinators can respond accurately same day.
Overview
When support context drifts between your property database and ticketing, coordinators waste time chasing details and clients wait for answers. This flow keeps mortgage support flags attached to the right ticket so coordinators have accurate case context and can resolve cases same day.