Update ticket last-active from channel threads for triage

Your support ticket rows go stale when channel replies update activity but aren't logged, leading to missed follow-ups. Keep recency fields current so triage teams resolve issues same day.

Overview

Channel replies often change ticket recency without being reflected in trackers, which slows triage and risks SLA breaches. This flow writes the latest activity timestamp back to your ticket tracker so support leads and agents see fresh recency within minutes and can act same day.