Update ticket for failed invoice with failure details
Update ticket for failed invoice with failure details
Failed invoices lack ticket context, leaving billing and support unable to triage collections. The ticket is updated with failure reason and card info so agents can follow up same day.
Overview
Failed invoice webhooks often arrive without ticket context, forcing billing and support to chase details and delaying collections. This flow writes the failure reason, outcome code, and card info into the ticket so agents can triage and reach customers same day.