Update ticket, clear slot, notify scheduling and operations
Update ticket, clear slot, notify scheduling and operations
Your booking cancellations arrive without ticket context, forcing manual lookups and delaying field rescheduling. Tickets update and slots free up so dispatchers can reassign technicians same day.
Overview
Booking cancellations often leave tickets stale and technicians still scheduled, wasting capacity and creating extra manual work. This flow updates ticket comments and scheduling fields and posts telemetry so dispatchers can reassign crews and recover capacity same day.