Update ticket call type from emailed skill CSV feed

Your tickets arrive without skill tags from emailed reconciliation CSVs, causing misrouting and staffing blindspots. Populate call-type fields so agents and schedulers get accurate routing same day.

Overview

A nightly or incoming reconciliation CSV should never leave tickets untagged and your schedulers blind to demand. This flow parses emailed rows and populates ticket call-type fields so agents and workforce planners see correct routing and reports same day.