Update ticket and send verification SMS to customer
Update ticket and send verification SMS to customer
Verification rows updating leave tickets stalled and agents without a clear chase history. This updates the ticket, posts a templated comment, and texts customers so they respond same day.
Overview
When verification rows sit idle your tickets stall and agents waste time chasing customers. This flow updates the ticket, posts a clear agent-facing comment, and texts the customer so you get responses and move cases forward the same day.