Update task for duplicate enrolment detection and routing
Update task for duplicate enrolment detection and routing
New enrolment requests sometimes match already-registered learners, triggering duplicate outreach and extra review. This flags those tasks and adds tenant context so coordinators resolve them same day.
Overview
When enrolment requests come in for already-registered learners, teams waste time on duplicate outreach and manual checks. This flow flags those requests, appends tenant context to the task, and moves them into review so coordinators can act same day.