Update support user profiles with recent NPS tags
Update support user profiles with recent NPS tags
Your updated NPS scores don't reach support profiles, leaving agents without sentiment for triage and follow-up. It tags profiles so agents and analysts see current sentiment aligned within minutes.
Overview
When NPS updates don't reach support, agents lose sentiment context and follow-up suffers. This flow ensures contact sentiment is reflected on support profiles within minutes so managers and analysts gain aligned context for faster routing and prioritized outreach.