Update support ticket with survey token for follow-up

Your support tickets lack survey linkage, making feedback untraceable and follow-up fragmented. This adds a time-bound token to each ticket so agents reconcile SMS replies and close loops the same day.

Overview

Inbound webhook-driven survey outreach often can't be traced back to the originating ticket, which fragments follow-up and delays resolution. This flow writes a time-bound token to the ticket and stores it for verification, so agents and managers can reconcile SMS replies and close cases the same day.